Refund Policy

Welcome to Imgtotext.net! We aim to make your experience smooth and satisfying with our OCR tools and conversion services. Sometimes, a refund may be needed, and this policy explains when refunds apply, eligibility, and how to request one. By subscribing to our premium plans, you accept the terms of this Refund Policy.

1. Free Version Access

Imgtotext.net offers a free version to allow users limited access to its features. This free version is designed to give users a basic experience of the platform’s OCR tools and file conversion capabilities. However, to enjoy unrestricted access to advanced features, users must subscribe to the premium version.

2. Premium Subscription

Our premium subscription offers users full access to advanced OCR features, faster processing, batch conversions, multiple file format options, and other premium tools. This subscription is purchased on a recurring basis (monthly or annually, depending on the user’s selection) and unlocks extended features that are not available in the free version.

3. Eligibility for Refunds

Refunds for Imgtotext.net’s premium subscription are generally offered only under specific circumstances. Please review the conditions below to determine if your purchase may qualify for a refund:

  • Technical Issues: If technical issues arise with the premium service that prevent you from using the features as advertised, and our support team cannot resolve these issues, you may be eligible for a refund.
  • Unauthorized Charges: If an unauthorized charge is detected on your account, please contact us immediately. Refunds will be processed after verification of any unauthorized charges.

4. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

  • User Dissatisfaction with Features: If the user is dissatisfied with the features offered by the premium subscription but the service functions as described, a refund will not be provided.
  • Change of Mind: Refunds cannot be processed if the user changes their mind after purchasing the premium subscription.
  • Partial Refund Requests: Partial refunds are not available for unused time within the premium subscription term.
  • Unlisted Features or Tools: If the refund request is based on the absence of a feature or tool that was never mentioned or listed anywhere on Imgtotext.net, the refund will not be provided.
  • Insufficient Details for Technical Issues: If the user is unable to provide necessary details regarding any technical issues, including screenshots or specific error messages, Imgtotext.net cannot process a refund.

5. Refund Request Process

To request a refund, please contact Imgtotext.net support by using our contact us page. Please include the following details:

  • Your full name and account email address.
  • Transaction ID or receipt number for the purchase.
  • A detailed explanation of your reason for requesting the refund.
  • Any supporting information, including screenshots, if applicable.

Our support team will review your request and may require additional details to complete the assessment.

Eligibility Check: If you are eligible for a refund, our team will attempt to resolve the issue or provide an alternative solution.

Resolution Timeline: If we are unable to provide a solution within the next 4-5 business days, your refund will be processed.

6. Refund Processing Time

Refunds, once approved, are typically processed within the next few business days. However, processing times may vary depending on your payment method. You will receive an email confirmation once your refund has been processed.

7. Changes to the Refund Policy

Imgtotext.net reserves the right to modify this Refund Policy at any time. It is advised to review this policy periodically to stay informed of any changes.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy or need further assistance, please reach out to our support team by filling out the form on our Contact Us page.